Importance of developing a customer service culture environment

Please attachment all details are attached for this paper.

Subject: (A) Basic definition of customer service (B) What is a service culture? (C) How do companies develop a service culture environment? (D) Why is a customer service culture important?
Purpose: The primary goal of this term paper is to analyze how companies develop a service culture. To further understand approach and protocols to achieve this goal.
Main Point: A service culture is the foundation upon with customer-centric organizations are established (Skinner Beitelspacher, Glenn Richey & Reynolds, 2011). Developing a positive service culture is an interactive and dynamic process that stretches beyond servicing customers. It is also important to acknowledge the underlying challenges of developing a service culture, among them the cultural and individual differences that affect the ability of organization to persuade employees to adopt customer-centric attitudes.
Key Points and Factors: (explain in detail and provide examples/procedure/reason)
• Customer-Centric/Seek Feedback
• Openness of Communication
• Set Policies
• Extensive Employee Training
• Reward and Recognition
Paper format
• Table of Contents
• Introduction
• Organizational background
• Relevant literature review
• Evaluation and conclusions
• References (minimum of six)
Additional information to be used:

Six Steps to Creating a customer focus culture by Shep Hykens
https://www.youtube.com/watch?v=IeLQqUs-FkA

Strategically crafting customer focused culture
https://www.researchgate.net/profile/Celeste_Wilderom/publication/235284104_Strategically_crafting_a_customer-focused_culture_An_inductive_case_study/links/0deec5187b9648b75c000000.pdf

Best Practice in Achieving a customer focused culture
https://www.researchgate.net/publication/235264685_Best_practices_in_achieving_a_customer-focused_culture DOI: 10.1108/14635770710761889

Solomon, M. (2017). All Great Customer Service Cultures Share These 8 Elements. How Does Your Company Measure Up?. Retrieved 12 April 2020, from https://www.forbes.com/sites/micahsolomon/2017/06/05/all-great-customer-service-cultures-share-these-8-elements-how-does-your-company-measure-up/#33e791549af6

Skinner Beitelspacher, L., Glenn Richey, R., & Reynolds, K. (2011). Exploring a new perspective on service efficiency: service culture in retail organizations. Journal Of Services Marketing, 25(3), 215-228. doi: 10.1108/08876041111129191

Our Service Charter

Excellent Quality / 100% Plagiarism-Free

We employ a number of measures to ensure top quality essays. The papers go through a system of quality control prior to delivery. We run plagiarism checks on each paper to ensure that they will be 100% plagiarism-free. So, only clean copies hit customers’ emails. We also never resell the papers completed by our writers. So, once it is checked using a plagiarism checker, the paper will be unique. Speaking of the academic writing standards, we will stick to the assignment brief given by the customer and assign the perfect writer. By saying “the perfect writer” we mean the one having an academic degree in the customer’s study field and positive feedback from other customers.

Free Revisions

We keep the quality bar of all papers high. But in case you need some extra brilliance to the paper, here’s what to do. First of all, you can choose a top writer. It means that we will assign an expert with a degree in your subject. And secondly, you can rely on our editing services. Our editors will revise your papers, checking whether or not they comply with high standards of academic writing. In addition, editing entails adjusting content if it’s off the topic, adding more sources, refining the language style, and making sure the referencing style is followed.

Confidentiality / 100% No Disclosure

We make sure that clients’ personal data remains confidential and is not exploited for any purposes beyond those related to our services. We only ask you to provide us with the information that is required to produce the paper according to your writing needs. Please note that the payment info is protected as well. Feel free to refer to the support team for more information about our payment methods. The fact that you used our service is kept secret due to the advanced security standards. So, you can be sure that no one will find out that you got a paper from our writing service.

Money Back Guarantee

If the writer doesn’t address all the questions on your assignment brief or the delivered paper appears to be off the topic, you can ask for a refund. Or, if it is applicable, you can opt in for free revision within 14-30 days, depending on your paper’s length. The revision or refund request should be sent within 14 days after delivery. The customer gets 100% money-back in case they haven't downloaded the paper. All approved refunds will be returned to the customer’s credit card or Bonus Balance in a form of store credit. Take a note that we will send an extra compensation if the customers goes with a store credit.

24/7 Customer Support

We have a support team working 24/7 ready to give your issue concerning the order their immediate attention. If you have any questions about the ordering process, communication with the writer, payment options, feel free to join live chat. Be sure to get a fast response. They can also give you the exact price quote, taking into account the timing, desired academic level of the paper, and the number of pages.