Please review the case study “One IS, Many Cups of Coffee”, which is located in your Processes, Systems and Information book’s page 46, 47 . Please provide a brief answer to the following two questions (2-9 & 2-11) :
Note: A copy of the case study is provided for your convenience as an attachment. Please see below.
Chapter 2 Case Study One IS and Many Cups of Coffee.pdf
2-9: Make a Business Process Model and Notation (BPMN) diagram of the Customer Service process at Flatlands using Lucid Charts. Please make sure to show the swimlanes for the three actors in the process, which are; the customer, the barista and the Square IS. (60 points)
Lucid charts (similar web-based applications) are easy to use diagramming apps. Please gain free access to this app asap and feel free to reach out to me if you get stuck on something as you are developing your diagram. As I have emphasized in the class, it is critical that business people understand how to read and develop diagrams of this nature at the Information Age.
Resources:
• BCIS 338 A mini tutorial on Lucid Chart _ Drawing a simple BPMN.pdf
• Lucid Charts App: https://www.lucidchart.com/pages/ (Links to an external site.)
Evaluation Criteria Score
Excellent: Flawless presentation of the model. All swimlanes are defined accurately. Activity flows and accompanying data flows are depicted accurately within and across the swimlanes. In addition, the BPMN model elaborates on: start/stop of events, decision points,data repositories and any other elements as required. The presentation of the model (grammar, formatting, etc.) is superb. 60 points
Good job: The BPMN model do not miss any important arguments and elements defined in the Excellent criteria. Overall, it is missing just a few things, which could be improved in terms of content and presentation. 54 points
Acceptable: Overall, the work is acceptable. However it is missing some important argument, concepts as well as few things, which could be improved in terms of content and presentation. 48 points
Poor: Overall, the quality of work is poor with respect to content and presentation. People would not be able to make sense of this business process model in a project meeting. The model would not contribute to the understanding of how process works. 36 points
The work is not acceptable OR not turned in 0 points
2-11: Describe at a high level the five components (refer to the framework we discussed in the class and Chapter 2) of the Square IS that supports the Customer Service Process. (40 points)
Grading:
Evaluation Criteria Score Range
Excellent: All 5 IS components (and their elements) are accurately defined and supported by solid arguments, examples, and concepts from the case study and any other learning material. The presentation of the answer (grammar, structure, etc.) is superb. 40 points
Good job: The answers do not miss any IS components. however it is missing just a few elements (for example; hardware is listed as a component, but not all the hardware elements in the case study are listed). The work could be improved in terms of content and presentation. 36 points
Acceptable: Overall, the work is acceptable. However it is missing some important elements and fails to elaborate on the IS component properly. However, the student shows that he/she understands the 5 IS components at a high level. The content could be improved in terms of content and presentation. 32 points
Poor: Overall, the quality of work is poor with respect to content and presentation. The student has a poor understanding of the 5 IS component framework. 24 points
The work is not acceptable OR not turned in 0 points