Communication in the Workplace

Create a workplace scenario (SCRIPT)) in which there is a conflict, and TWO possible outcomes – one that illustrates the worst approach to communication for the scenario and one that illustrates the best approach. The scenario should include at least two characters.
In addition, each member of the group (we are two people on this assignment – so we need 2 reflections) must individually complete a one-page reflection relating to what you have learned by doing this assignment and implications for your future practice as a professional.

Script example:
Glenda asks Jimmy,
[G] – “How did the night shift go Jimmy”?
[J] – “Fine” – said acutely with a closed posture.
Jimmy’s response can be an example that “messages can deceive” (DeVito et al., 2016, p. 102) because his response to Glenda was not indicative of how he was actually feeling.
More examples in the instruction file (attached).

Please read the full instruction (file are attached).
The source must be only from our textbook – Joseph A. DeVito, Rena Shimoni, Dawne Clark-Messages_ Building Interpersonal Communication Skills-Pearson Canada (I have sent the textbook to the support team).
Thanks!

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