Essay:
Essay Objective: Design a personalized key account management plan for A Public-School District that is founded on the latest theoretical approaches to KAM.
Deliverables: The essay for this lesson is required to be a minimum of 750 words that clearly demonstrate your understanding of the activity. Essays should have a clear introduction, thesis statement and conclusion, written in APA format (https://owl.english.purdue.edu/owl/). Use the three references listed below, they must be cited in-text and in the Reference list.
At the end of your essay you will be required to add a table as an appendix showcasing your own KAM Behaviors table that will be referenced within your essay. This will not count towards your minimum word count.
Activity Details
Perform the following steps:
Step 1: Review the following content
Review the following materials about key account management. (I HAVE UPLOADED COPIES OF EACH)
Schachter, L. and Cheatham, R. (2015). The Keys to Key Account Management: What Great Looks Like.
Ryals, Lynette (2012), How to Succeed at Key Account Management. Harvard Business Review.
Richards, K.A., & Jones, E. (2009). Key Account Management: Adding Elements of Account Fit to an Integrative Theoretical Framework. Journal of Personal Selling & Sales Management, 29(4), pp.305-310.
Step 2: Address the following
Now that you have read about the latest theories in KAM, introduce your Public-School District and discuss how key accounts are differentiated from regular accounts. Next, you will tie in the literature to what you currently do for those key accounts, be sure to discuss what Richards & Jones mention about strategic, operational and personal fit. And three (3) of the seven (7) steps seen in the Ryals article that are the most applicable to your school district. Using this newly learned information, create a similar table to the one found on pages 18-22 from the Schachter and Cheatham reading found in Reading 2.1. Be sure to list at least five (5) different Critical KAM Behavior Categories and Required KAM Behaviors in your table that are specific to your school district (to help avoid having an unnecessarily high Turnitin similarity index). Do you think that this table would help your current KAM, why or why not?
Step 3: Write your essay
Write your essay to address all the questions above.
Use these writing guidelines:
• Include a cover page and references in addition to your required word count.
• Use correct APA format.
• Double-space text.
• Use size 12 pt. Times New Roman type.
• Use section headings to organize. (optional)
• Indent paragraphs.
• Include in-text citations.
• Use correct spelling, grammar, sentence structure, and verb tense
Step 4: Save and submit your assignment.
When you have completed the assignment, save a copy for yourself in an easily accessible location and submit a copy to your instructor below using the Submit Paper link.